Driver Sentiment
Qualitative analysis and voice-of-the-driver mapping.
Sentiment Score Trend
+14% vs Last Year
Feedback Topics
Payment Speed
400App Usability
300Site Access
200100
Recent Feedback
M. Ramirez
TX - Dallas
Payment
2h ago
"The new Instant Pay feature is a lifesaver. Had a flat tire and was able to get funds immediately."
J. Chen
CA - Los Angeles
Site Access
5h ago
"Job site entry codes sometimes expire before I arrive. Had to wait 20 mins for a refresh."
T. Wilson
AZ - Phoenix
Dispatch
1d ago
"Heavy traffic in downtown Phoenix isn't factored into the estimated delivery time. Feels stressful."
A. Smith
GA - Atlanta
Support
1d ago
"Support was actually helpful for once. Resolved my issue in under 5 minutes."
Trending Keywords
Instant Pay
124 mentions
Wait Times
88 mentions
App Crash
12 mentions
Safety
45 mentions
Fuel Prices
210 mentions
Strategy Note
Fuel price mentions are up 30%. This is likely impacting load acceptance in lower-margin routes.